Refund policy


Returns

Chosen Flame offers a 5-day return window, which means you have 5 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition in which it was received
  • Unworn, unused, and unwashed
  • With original tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

To request a return, please contact us at business@chosenflame.com within the 5-day window.Returns must be approved before being sent back. Items returned without prior approval will not be accepted.Approved returns should be sent to the following address:

[RETURN ADDRESS – TO BE ADDED]

Quality Assurance

Each Chosen Flame order undergoes a quality inspection prior to shipment to ensure items are free from defects and meet our standards of care and craftsmanship.

Damages & Issues

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 5 days of receipt at business@chosenflame.com so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

  • Sale items
  • Gift cards
  • Custom or personalized items
  • Personal care items
  • Items showing signs of wear, use, washing, or damage after delivery

If you are unsure whether your item qualifies for a return, please contact us prior to initiating a request.

Exchanges

At this time, we do not offer direct exchanges.

If your return is approved, you may place a new order for the desired item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU consumer protection laws.

Returned items must meet the eligibility requirements listed above and be in original condition with tags and packaging intact.

Refunds

Once your return is received and inspected, we will notify you of the approval status.Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at business@chosenflame.com.